FAQs
Q:
What does “XBH” stand for?
A: XBH stands for Extra
Base Hit — a baseball term meaning stretching a single into a
double, going the extra mile, and making the most of every opportunity. It
reflects how we approach baseball and life.
Q: What does "Brain Gear" stand for?
A: "Brain Gear" represents the mental side of baseball--the strategy, focus, and baseball IQ that young players develop through the game. At XBH Brain Gear, we believe baseball is more than just physical skills; it's about building confidence, learning teamwork, and developing the mental toughness that helps all who play to succeed on and off the field, Our products support both the physical and mental aspects of youth baseball development.
Q: What products do you offer?
A: We offer collectible baseball hats, uniforms, sliding pads, collectables
(“Brain Gear”), authentic autographed cards, team pocket schedules from major
and minor league teams, and special autographs from up-and-coming players. All
carefully curated for baseball fans who appreciate the game’s depth.
Q: How are orders fulfilled?
A: We dropship from U.S.-based warehouses to ensure fast delivery and quality
products.
Q: How long does shipping take?
A: Delivery usually takes 4 to 5 business days within the United States.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as digital payment
options through Shopify’s secure checkout.
Q: Are the autographed cards authentic?
A: Yes! I personally sell my authentic autographed cards, and all items come
with proper verification.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: What is your return policy?
A: Our returns and refunds follow Shopify’s standard policies. You can review
our full policy on the Returns page. Items must be in original condition to
qualify for returns.
Q: How can I contact you?
A: Reach out anytime via the contact form on our website. I’m happy to answer
questions and discuss custom orders.
Q:
How does XBH Brain Gear give back?
A: A portion of every sale supports programs for kids with learning
differences, helping them build confidence and find their strengths through
sports and creativity