FAQs
Q: What does “XBH” stand for?
A: XBH stands for Extra Base Hit — a baseball term meaning stretching a single into a double, going the extra mile, and making the most of every opportunity. It reflects how James approaches baseball, softball, and life.
Q: What does “Brain Gear” stand for?
A: “Brain Gear” represents the mental side of baseball and softball — the strategy, focus, and IQ that young players develop through the game. James founded XBH Brain Gear because he believes baseball and softball are more than just physical skills; they build confidence, teamwork, and mental toughness that helps players succeed on and off the field. Our party supplies and gifts celebrate that spirit and make every baseball and softball moment special.
Q: Who is James?
A: James is the founder and face of XBH Brain Gear. Growing up with a learning disability, baseball became his greatest teacher — giving him confidence, focus, teamwork, and a community that believed in him. He created XBH Brain Gear to celebrate the sport that changed his life and give back to kids who need that same chance. ⚾
Q: What products do you offer?
A: We specialize in baseball and softball party supplies, gifts, and bundles — everything busy parents, coaches, and league sponsors need to celebrate the game they love. Our curated collection includes complete party bundles (decorations, favors, plates, tablecloths, balloons & more), birthday gift sets for 1st, 5th, and 10th birthdays, team favor kits with 100–134+ pieces, personalized water bottles, banners, socks, stickers, mini bats, and our Coach & League Sponsor Bundle with 700+ pieces for full team celebrations. All carefully curated for baseball and softball families who want convenience without the hassle.
Q: How are orders fulfilled?
A: We dropship from U.S.-based warehouses through trusted suppliers to ensure fast delivery and quality products. Some bundles include items from multiple suppliers, so pieces may arrive in separate shipments — but everything will arrive!
Q: How long does shipping take?
A: Delivery usually takes 4 to 5 business days within the United States.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as digital payment options through Shopify’s secure checkout.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: What is your return policy?
A: Our returns and refunds follow Shopify’s standard policies. You can review our full policy on the Returns page. Items must be in original condition to qualify for returns.
Q: How can I contact you?
A: Reach out anytime via the contact form on our website. James is happy to answer questions, help you find the right bundle, and discuss custom orders.
Q: How does XBH Brain Gear give back?
A: A portion of every sale supports The Logan Center, an organization dedicated to helping individuals with learning differences find their strengths through sports and creativity. When you shop with XBH Brain Gear, you’re helping another kid find their extra base hit. ⚾❤️